Terms and Conditions

1. Agreement to Terms

1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and propVIVO Inc., located at 2018 156th Ave NE, Bellevue, WA 98007, USA (we, us), concerning your access to and use of the propVIVO www.propvivo.com website as well as any related applications (the Site).

The Site provides the following services: HOA Management (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.

If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately.

1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and condition or documents that may be posted on the Site from time to time, are expressly incorporated by reference.

1.3 We may make changes to these Terms and Conditions at any time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible. You are responsible for reviewing these Terms regularly.

1.4 We may update or change the Site from time to time to reflect changes to our products, users' needs and/or business priorities.

1.5 Our site is directed to people residing in __________. The information provided is not intended for distribution or use by any person or entity in any jurisdiction where it would be contrary to law.

1.6 The Site is intended for users who are at least 18 years old. If you are under the age of 18, you may not use the Site or Services without parental permission.

1.7 Additional policies which also apply to your use of the Site include:

• Our Privacy Notice, which sets out the terms on which we process any personal data we collect from you.
• Our Cookie Policy, which sets out information about the cookies on the Site.

2. Acceptable Use

2.1 You may not access or use the Site for any purpose other than that for which we make the Site and our Services available.

2.2 As a user of this Site, you agree not to:

• Systematically retrieve data to compile a database without permission.
• Make unauthorized use of the Site or Services.
• Use a buying or purchasing agent to make purchases on the Site.
• Circumvent, disable, or interfere with security features of the Site or Services.
• Trick, defraud, or mislead us and other users.
• Engage in automated use of the system, such as scripts or bots.
• Interfere with or disrupt the Site, networks, or servers.
• Attempt to impersonate another user or use another’s account.
• Sell or transfer your profile.
• Harass, abuse, or harm another person using the Site.
• Reverse engineer any part of the Site software.
• Upload or transmit viruses, malware, or harmful code.
• Use the Site in violation of applicable laws or regulations.

3. Our Content

3.1 Unless otherwise indicated, the Site and Services including source code, software, designs, audio, video, text, photographs and graphics are owned or licensed to us.

3.2 Except as expressly provided, no part of the Site or Services may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for commercial purposes without prior written permission.

3.3 You are granted a limited licence to access and use the Site and Services for personal, non-commercial use.

3.4 You shall not attempt to gain unauthorized access to any portion of the Site.

3.5 We prepare the Site and Our Content with reasonable skill and care but do not guarantee error-free or uninterrupted service.

3.6 The content on the Site is for general information only and is not advice on which you should rely.

3.7 We make no warranties that Our Content is accurate, complete or up to date.

4. Site Management

4.1 We reserve the right, but not the obligation, to: (1) monitor the Site for breaches of these Terms; (2) take legal action against violators; (3) refuse or restrict access to the Site; (4) disable user content that may burden our systems.

4.2 We do not guarantee the Site will be secure or free from bugs or viruses.

4.3 You are responsible for configuring your technology to access the Site.

5. Modifications and Availability

5.1 We reserve the right to change, modify, or remove contents of the Site at any time without notice.

5.2 We cannot guarantee the Site or Services will always be available or uninterrupted.

5.3 There may be errors, inaccuracies, or omissions. We reserve the right to correct them at any time without prior notice.

6. Disclaimer / Limitation of Liability

6.1 The Site and Services are provided on an "as-is" and "as-available" basis. To the maximum extent permitted by law, we disclaim all warranties.

6.2 We make no warranties about completeness, accuracy, availability or reliability of the Site or Services.

6.3 Responsibility differs for consumers and businesses:

• We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence.
• To the maximum extent permitted by law, our liability to you for any claims is limited to the greater of $0 or the amount paid in the previous six months.
• Business users: We will not be liable for loss of profits, business interruption, goodwill, or data.
• Consumer users: The Site is for private use only. You agree not to use for commercial purposes.

7. Term and Termination

7.1 These Terms remain in effect while you use the Site or Services. You may terminate at any time by discontinuing use.

7.2 We may terminate or suspend your account for breach of these Terms or applicable laws.

7.3 If we terminate your account, you are prohibited from creating a new account under any name.

8. Mobile Application

8.1 If you access Services via a mobile application, we grant you a limited, non-transferable, revocable licence to install and use the app.

8.2 For business users only — You will not:

• Reverse engineer, decompile or disassemble the app.
• Modify or create derivative works without our consent.
• Remove proprietary notices or labels.
• Use the app to develop a competing product.
• Make the app available to multiple users on a network.

8.3 If you download the app from the Apple App Store or Google Play, the applicable distributor terms also apply.

9. General

9.1 Visiting the Site, sending us emails, and completing forms constitute electronic communications. You consent to receive communications electronically.

9.2 These Terms and Conditions and any policies constitute the entire agreement between you and us.

9.3 Our failure to enforce any provision is not a waiver.

9.4 We may assign our rights and obligations at any time.

9.5 We are not liable for failures due to events beyond our control.

9.6 If any provision is unlawful, the remaining provisions remain valid.

9.7 No partnership, joint venture, or employment relationship is created between you and us.

9.8 For consumers only: these Terms are governed by English law and the courts of England and Wales.

9.9 For business users only: these Terms are governed by English law and the courts of England and Wales.

9.10 Our trademarks may not be used without our prior approval.

9.11 Except for mobile application distributors, no third party has rights under these Terms.

9.12 To resolve complaints, please contact us at: services@propvivo.com or by post: